TERMS AND CONDITIONS

1. INTRODUCTION

(iii) methods of contact may include using prerecorded/artificial voice message and/or use of an automatic dialing device, as applicable.You fully understand that Benny Express Transportation shall not tolerate and/or entertain any disputes pertaining to you not showing up at the particular venue and at the agreed time. In the event, you claim Benny Express Transportation has created a duplicate charge which is not the case as this has been extensively illustrated, roundtrip charges as explained under clause 7 as well as Ambulette stair assist where the number of the staff members to help in lifting a person over the steps and/or the gear Benny Express Transportation uses to lift a person over the steps such as a wheelchair will be determined by the dispatcher. In the event you refuse to receive the service because you misunderstood the mechanisms we apply to lift over the stairs, Benny Express Transportation will automatically apply the No Show Policy.

Your trip fare covers more than just time and distance. Here is a breakdown of additional charges that may apply to your trip. When you accept a trip with an upfront price, the estimated costs are incorporated into your trip fare based on the predicted route.

Tolls and surcharges may be adjusted in the event your actual route differs from the predicted route.
Booking Fee
The booking fee is a variable fee added to every trip you take in most U.S. markets. Booking Fees help support regulatory, safety, and operational costs. This fee scales with the distance of the trip and is variable because operational costs scale with the distance of the trip. Please note, not all states have a booking fee.

Tolls and Surcharges
Additional charges may apply to your trip, such as: estimated tolls; surcharges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities that are meant to offset governmental fees imposed on rideshare services. These charges are automatically included in your trip price. Depending on the charge and location, these additional charges may be retained by your driver, paid by your driver to us or related entities, or passed through in whole or in part to a governmental agency or other third parties. Please note that such charges included in your trip price may not match the amount retained by your driver, paid to us, or passed through to a third party or government agency; may not correspond to any third-party or government charge, and may relate to charges or inconveniences that occur before or after your trip.

Smoking is not permitted in any of our vehicles.

In March of 2018, New York State passed a law that puts a new surcharge on rides in Manhattan below 96th St in taxis and for-hire vehicles. This fee is called the New York State Congestion Surcharge.

Starting in February 2019, for-hire vehicle riders will be charged an extra $2.75 per trip, or $0.75 when it’s a carpool ride, on trips that start, end, or pass through Manhattan below 96th St. Rides that start and end in the Bronx, Brooklyn, Queens or Staten Island and never enter Manhattan below 96th St will not be subject to the surcharge.

The full amount of the surcharge will be sent to the MTA, as mandated by the new NY State legislation—it will not go to the driver or the for-hire vehicle company.

We want to work in partnership with legislators to reduce street congestion in New York City, but we see a better way of achieving that: through comprehensive congestion pricing. So, we will continue to advocate for the adoption of a comprehensive congestion pricing plan that also applies to personal vehicles and delivery trucks, not just for-hire vehicles and taxis; experts agree it is the best way to meaningfully reduce traffic in Manhattan’s central business district and adequately fund mass transit.

Other taxes and fees
In addition to the new NYS Congestion Surcharge that you’ll see on Manhattan trips below 96th St, you’ll continue to notice other government-imposed taxes and fees listed on your receipt. Read below to learn all about what the taxes and fees on your receipt mean, and where that money goes.

‍NYS Congestion Surcharge
For New York trips starting in, ending in, or passing through Manhattan, a congestion surcharge is applied in the amount of $2.75 per trip or $0.75 per carpool ride. The will appear on your receipt as NYS Congestion Surcharge.

‍Black Car Fund
The Black Car Fund surcharge applies at a rate of 2.5% on all rider fares including other surcharges, tolls, and tips. The NYS Congestion Surcharge is not subject to the BCF surcharge. This will appear on your receipt as NY State Black Car Fund.

‍Sales Tax
For certain trips within New York State, sales tax applies on all rider fares including surcharges and tolls. The NYS Congestion Surcharge and tips are not subject to sales tax. This will appear on your receipt as Sales Tax.

‍TNC Fee
For certain trips originating outside of New York City, a NY TNC fee applies at a rate of 4% on all rider fares. The NYS Congestion Surcharge, tolls, and tips are not subject ot the TNC fee. This will appear on your receipt as TNC Assessment Fee.

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:

1.) Less than 25 pounds: Lap carrier permitted
2.) More than 25 pounds: Must be reserved as Non-Stop VanPer ADA requirements, the restrictions above do not affect service animals.

Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.

Employees assigned to driving duties (“drivers”) must at all times meet the following criteria:

1.) drivers must have a current, valid driver’s license for the state in which the employee performs his or her driving duties; and
2.) drivers must maintain a clean driving record, i.e., must remain insurable under our company’s liability insurance policy.

Any employee driving a Company vehicle or driving on Company business must observe all safety, traffic, and criminal laws of this state. No driver may consume alcohol or illegal drugs while driving a Company vehicle, while on Company business, while in a Company vehicle, or prior to the employee’s shift if such consumption would result in a detectable amount of alcohol or illegal drugs being present in the employee’s system while on duty. In addition, no driver may consume or use any substance, regardless of legality or prescription status, if by so doing, the driver’s ability to safely operate a motor vehicle and carry out other work-related duties would be impaired or diminished. No driver may pick up or transport non-employees while in a Company vehicle or on Company business, unless there is a work-related need to do so. Any illegal, dangerous, or other conduct while driving that would tend to place the lives or property of others at risk is prohibited.

Anything a driver does in connection with the operation of motor vehicles can affect that driver’s fitness for duty or insurability as a driver. Regardless of fault, circumstance, on- or off-duty status, time, or place, any driver who receives a traffic citation from or is arrested by a law enforcement officer, or who is involved in any kind of accident while driving, must inform an appropriate supervisor about the incident immediately or as soon as possible thereafter. Any penalty, fine, imprisonment, fee, or other adverse action imposed by a court in connection with such an incident must be reported immediately to an appropriate supervisor. In both of the above situations, the matter will be reported to the Company’s insurance carrier so that a prompt decision on continued coverage of the employee can be made. The driver involved in an accident or cited by a law enforcement official for violating a motor vehicle law must turn over any documentation relating to such incident as soon as possible to the employer, and must cooperate fully with the employer in verifying the information with other parties involved and with law enforcement authorities. While parking tickets will not affect a driver’s insurability, any parking ticket issued on a vehicle that is being used for company business should be reported to an appropriate supervisor at the earliest possible opportunity.

Any employee who violates any part of this policy, or who becomes UN-insurable as a driver, will be subject to reassignment and/or disciplinary action, up to and possibly including termination from employment. All employees with driving duties must sign the following agreement:

I have read and understand the Company’s Driver Policy, and I agree, in the event that I am ever found to be UN-insurable, or that I lack a clean driving record or a valid and current driver’s license, that if necessary, I will accept whatever alternative assignment the Company may give me and that I understand that a reduction in pay, change in hours, change in duties, and/or change in work location may result from the reassignment. I further understand that the Company does not and cannot guarantee that any particular reassignment will be available in the event of a problem with my driver’s license, driving record, or insurable as a driver, and that if no reassignment is possible, termination of my employment may occur.

When using the companies gear, such as stairs chair, stretcher etc., in case of damage or lost of the gear, and we find that it happened because of your negligence, you agree to pay back the full amount of the same model or better.

Drivers should always treat customers in professional manner.
Drivers should never offer transportation services to BeXpress customers, mandatory $5000 small claims will be filed automatically.

Equal Employment Opportunity
Benny Express Transportation provides equal employment opportunities to all employees and applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Benny Express Transportation prohibits unlawful employee harassment or discrimination based on the above-mentioned characteristics. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.

Commitment to Diversity
Benny Express Transportation is committed to creating and maintaining a workplace where all employees have an opportunity to participate and contribute to the business’s success and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and how we do business at Benny Express Transportation and is an essential principle of sound business management.

Americans with Disabilities Act (ADA) / Americans with Disabilities Amendments Act (ADAA) and Reasonable Accommodation

It is the policy of Benny Express Transportation to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is company policy not to discriminate against qualified individuals with disabilities regarding application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment.

Requests for Reasonable Accommodations
Benny Express Transportation will reasonably accommodate qualified individuals with a disability so they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Benny Express Transportation. Contact Human Resources (HR) with any questions or requests for accommodation.All employees are required to comply with the company’s safety standards. Current employees who pose a direct threat to the health or safety of themselves or other individuals in the workplace will be placed on leave until an organizational decision has been made regarding the employee’s immediate employment situation. Individuals using illegal drugs are excluded from coverage under the company ADA policy.The HR Department is responsible for implementing this policy, including resolving reasonable accommodation, safety/direct threat, and undue hardship issues. Please see Human Resources if you would like to request a reasonable accommodation to perform the essential duties of your position.

Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) ride free!

Extra fees may apply in the following instances. Contact us for needs outside of those listed.

Excess/Oversized Baggage – $10 fee per item
Checked bag exceeds 50 pounds (or approximately 23 kilograms).
Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.

Excessive size or number of bags may require an Exclusive reservation.

Boxes – $10 fee per itemExcessive size or number of boxes may require an Exclusive reservation.

Golf Clubs – Varies
Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)Bikes – Varies
Exclusive reservation required.
Box required.Skis and Snowboards – VariesExclusive reservation required.Surfboards – VariesExclusive reservation required.

Your privacy is very important to us. At BeXpress, we have a few fundamental principles that we follow:

1.) We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)

2.) We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

3.) We don’t store personal information on our servers unless required for the ongoing operation of our site.

‍BeXpress operates several websites, including www.bennyexpresstransportation.com. It is BeXpress’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors
Like most website operators, BeXpress collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. BeXpress’s purpose in collecting non-personally identifying information is to better understand how BeXpress’s visitors use its website. From time to time, BeXpress may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

BeXpress also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our blogs. BeXpress only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information
Certain visitors to BeXpress’s websites choose to interact with BeXpress in ways that require BeXpress to gather personally-identifying information. The amount and type of information that BeXpress gathers depend on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive updates via email, we collect their emails. For example, when you sign up for an account, we ask for personal information like your name, email address, telephone number, or credit card to store with your account. When visitors comment on our blog, we ask them to provide a username and email address. For those who wish to receive updates via email, we collect their emails.
In each case, BeXpress collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with BeXpress. BeXpress does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
BeXpress may collect statistics about the behavior of visitors to its websites. For instance, BeXpress may monitor the most popular pages on the www.bennyexpresstransportation.com site or use spam screened by the Akismet service to help identify spam. BeXpress may display this information publicly or provide it to others. However, BeXpress does not disclose personally-identifying information other than as described below.

Information We Share
BeXpress discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that
(i) need to know that information in order to process it on BeXpress’s behalf or to provide services available at BeXpress’s websites, and
(ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using BeXpress’s websites, you consent to the transfer of such information to them.
BeXpress will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, BeXpress discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, or another governmental request, or when BeXpress believes in good faith that disclosure is reasonably necessary to protect the property or rights of BeXpress, third parties, or the public at large.If you are a registered user of a BeXpress website and have supplied your email address, BeXpress may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with BeXpress and our products.

We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. BeXpress takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information, as discussed below.

Information Security
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
1.) We encrypt many of our services using SSL.
2.) We review our information collection, storage, and processing procedures, including physical security measures, to guard against unauthorized access to systems.
3.) We restrict access to personal information to BeXpress employees, contractors, and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. BeXpress uses cookies to help BeXpress identify and track visitors, their usage of the BeXpress website, and their website access preferences. BeXpress visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using BeXpress’s websites, with the drawback that certain features of BeXpress’s websites may not function properly without the aid of cookies.

Business Transfers
If BeXpress or substantially all of its assets were acquired, or in the unlikely event that BeXpress goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of BeXpress may continue to use your personal information as set forth in this policy.

Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.
This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by BeXpress and does not cover the use of cookies by any advertisers.

Comments
Comments and other content submitted to Disqus anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Google Analytics
BeXpress uses Google Analytics in its application. Campaign analytics are tracked through Google Analytics for our clients. BeXpress utilizes the Google Analytics Reporting API to gather analytics about your campaigns and present them in an actionable way via charts and conversion statistics. BeXpress discloses client Google Analytics information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on BeXpress’s behalf or to provide the services available at BeXpress’s websites.

When this Privacy Policy Applies
Our Privacy Policy applies to all of the services offered by BeXpress and its affiliates, including services BeXpress provides on mobile devices, and services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including other sites linked to our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.
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Compliance and Cooperation with Regulatory Authorities
We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Privacy Policy Changes
Although most changes are likely to be minor, BeXpress may change its Privacy Policy from time to time, and in BeXpress’s sole discretion. BeXpress encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.ContactIf you have any questions regarding this Privacy Policy or your dealings with our website, please contact us at info@bennyexpresstransportation.com. or 646-212-2797